Are you ready for a new challenge? Become the new Technical Support Specialist at URBANTZ!

URBANTZ is growing; that’s why we’re looking for ambitious people to join our high performing team.

As a tech start-up we developed an innovative web and mobile application to transform the logistics sector. By using cutting edge technology we make our clients’ logistics easy and efficient.

Founded by real logistics experts in 2015, URBANTZ already won several innovation awards. Also, our international clients (UK, France, Dubai…) are very happy about the flexibility and costs savings that our solution offers. For us the customer journey is number one!

You will join a high-skilled, passionate team guided by inspirational founders and surrounded by their big professional network. We stimulate you to initiate your own projects that will help grow URBANTZ further.

Your journey at URBANTZ:

You solve problems and communicate complex concepts easily to a general audience. Your main goal is to maintain high customer service standards.

  • You will be doing first and second line support;
  • You communicate fluently by phone and e-mail;
  • You take full ownership of the support request process - from problem analysis to feature suggestion;
  • You proactively make tutorials, work on our internal knowledge base and on the customer Help Centre;
  • Over time you will coach members of the support team and help improve the current processes.

What are we looking for:

You are a tech savvy person who loves to solve problems while keeping your head cool. You also bring plenty of positive vibes to the table.

  • Bachelor degree;
  • 3 – 5 years Support experience;
  • Experience in working with or supporting SaaS applications;
  • Eager to learn and coach others;
  • Excellent communication skills;
  • Fluent in English + Dutch, any other European language is a big plus

Because every day we face real challenges, you’ll have the opportunity to make an actual impact in a growing, international company. You’ll be part of a warm team that puts the development of their employees first. Based in the heart of the European capital, you’ll also have plenty of things to enjoy after work.

For us the company culture fit is very important since we believe in long term collaborations.

If you think you have the extra asset we still miss in our team today, don’t hesitate and apply now!

Innovation, Simplicity, Efficiency, and Collaboration are our core values.